1. Who We Are

Gestion Prestige Plus is a Quebec-based marketing agency offering subscription-based services including social media management, paid advertising (Google Ads, Meta Ads), content creation, and access to a curated professional network. Our operations are conducted in Quebec, Canada.

2. Information We Collect

2.1 Information You Provide Directly

• Name, business name, email address, phone number

• Billing and payment information (processed via secure third-party payment processors)

• Communications you send us via contact forms, email, or phone

• Business goals, preferences, and project briefs shared during onboarding

2.2 Information Collected Automatically

• IP address and approximate geolocation

• Browser type, device type, operating system

• Pages visited, time spent on site, referral URLs

• Interaction data collected via cookies and analytics tools (see Cookie Policy)

2.3 Information from Third-Party Platforms

If you grant us access to your social media accounts, advertising accounts (Google Ads, Meta Business Manager), or analytics platforms for service delivery purposes, we may access performance data, audience insights, and account metrics strictly within the scope of services contracted.

3. How We Use Your Information

• To deliver contracted marketing services and manage your subscription

• To communicate with you about your account, invoices, and service updates

• To personalize our services to your business objectives

• To process payments and maintain billing records

• To analyze website traffic and improve our own digital presence

• To comply with legal obligations under Quebec and Canadian law

• To send relevant service-related communications (you may opt out at any time)

4. Legal Basis for Processing

We collect and process your personal information with your consent, as necessary to fulfill a contract with you, or where we have a legitimate interest in doing so that is not overridden by your rights. Where consent is the basis for processing, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing of Personal Information

We do not sell your personal information. We may share your information with:

• Payment processors (e.g., Stripe) to handle subscription billing

• Analytics providers (e.g., Google Analytics) operating under data processing agreements

• Advertising platforms (Meta, Google) to manage paid campaigns on your behalf, under your explicit authorization

• Professional experts within our network, strictly as required to deliver contracted services

• Legal or regulatory authorities if required by law

All third parties with whom we share personal information are bound by confidentiality obligations and are prohibited from using your information for any purpose other than those specified.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our contractual relationship, and comply with legal obligations. Client data is generally retained for a minimum of seven (7) years for accounting and legal purposes. You may request deletion of your data subject to applicable legal retention requirements.

7. Your Rights Under Law 25

As a Quebec resident, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to certain processing activities

• Request deletion of your personal information (subject to legal exceptions)

• Be informed of any privacy incident that may affect you

• File a complaint with the Commission d'acces a l'information du Quebec (CAI)

To exercise any of these rights, contact us at info@gestionprestigeplus.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no transmission over the internet is entirely secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

9. Cookies

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details on what we collect, why, and how to manage your preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or by email. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact

For any questions, concerns, or requests related to your personal information:

Gestion Prestige Plus

Email: info@gestionprestigeplus.com

Website: gestionprestigeplus.com